[For Employee] Not receiving emails from "mediment" to my email address

Table of Contents

1. Checking the Spam Folder
2. Checking Mailbox Capacity
3. Checking Blocked/Restricted Email Settings
4. If You Are Using a Non-Carrier Email

If you are not receiving emails from the system, please check the following steps.

1. Checking the Spam Folder

Emails from the system may sometimes be filtered into your spam folder.

How to Resolve

Please check your spam folder.

If you find the email, please remove "noreply@mediphone.jp" from your spam list.

How to unspam in major email services

• Gmail: Unmarking emails as spam
• Yahoo! Mail: Canceling spam settings
•  iCloud Mail: Managing spam

2. Checking Mailbox Capacity

If your inbox is full, you may not be able to receive new emails.

How to Resolve

Please check your mailbox capacity and delete unnecessary emails.

3. Checking Blocked/Restricted Email Settings

If you are using a mobile carrier email address (e.g., docomo, au, SoftBank), the following settings may prevent you from receiving emails.

• Block emails from computers/PCs
• Block emails containing URLs

How to Resolve

Please refer to the pages below and add the domain "mediphone.jp" to your allowed sender list (whitelist).

• docomo: Allowed sender list settings
• au: Allowed sender list settings
• SoftBank: Allowed sender settings

4. If You Are Using a Non-Carrier Email

If you are using Google Workspace, a corporate email, or other custom email systems, you may need to allow specific IP addresses. (Allowlist/Whitelist Settings)

How to Resolve

Please add the sender IP address "159.183.186.241" to your allowed list.

For details, please check with your system administrator or email service provider.

If you have any questions, please contact our Support Desk.